Manager/Sr Manager/AVP - Retail Branch Operations - Bank

Manager / Senior Manager ( Retail Operation)

Job Description:

- Service & Quality issues of branches, Monitoring daily transactions and advisory for processes.

- Liabilities & Investment Management Process - Account Opening & Maintenance for Corporate Relationships, key service standard issues.

- Transaction Banking Corporate Client Related Responsibilities.

- Audit & Compliance (internal and regulatory) of cluster branches.

- Ops Risk Management & Fraud management. Heading the whole retail branch operations, services and audit issues. Branch reporting, MIS and cost control. Branch infrastructure and facilities management.Cross sales and completion of branch sales targets. Liasoning with various vendors and departments.

- Adherence and implementation of various processes and procedures.

- Clearing funds and cash offloads management and ATM management. Adherence of KYC and AML policy.

- Customer complaints handling and resolutions.

- Training and development of service and sales team.

- Team Management and building excellence in service quality.

- Handing the Corporate Services Desk, which includes handling of day-to-day banking functions at the branches and servicing customers handling queries, complaints and requirements of corporate customers across all products for both Retail & Corporate.

- Provide support to relationship managers & product sales managers for servicing corporate clients - attend to customer requirements, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction

- Processing savings & current A/c Opening/Closure, RTGS, Internet banking queries, ensuring regulatory compliance regarding Know Your Customer (KYC) guidelines as laid by RBI.

- Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.

- Provide interface to the channels for all the service quality related issues.

- Ensure timely escalation of issues impacting business and possible solutions to address the concerns.

- Responsible for offering complete financial solutions to India's most demanding corporate clients including Trade finance services & other simple banking transactions.

- Assist in new products, processes or systems roll out. Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services.

- Assist in follow up on recoveries/dues from the customers

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Punam Sarmah
01244346322