Industry - Health Care - US " RCM / HealthCare / AR / Billing / Payment Posting   Manager Service Delivery  Job Description  Experience: 12 + yrs in ITES industry in either US Healthcare or Insurance Domain  Span of control: 100 to 150 people  Education: Graduation  Shift: Night Shift PST   Job Description  Defines delivery goals along with management and communicates goals to the team  Defines and implements planning approach for project delivery and refines as needed.   Organizes work flows across different functional departments  Implement overall process and systems to maximize productivity and quality  Automates as many tasks within the delivery process as possible  Defines and implements project-specific monitoring methodology, such as daily/monthly metrics  Monitors multiple client sub-projects across all functions and ensures client SLAs are met consistently at the internal productivity norms agreed upon  Assists management in monitoring planning projections and delivery costs, and making adjustments proactively  Ensures client delivery follows all applicable industry regulations  Primary point of contact for team management and client counterpart on delivery related issues/queries  Prepares production details for invoicing and sends to client manager for approval  Updates client counterparts on project performance through memos/ summary reports/phone calls  Skills Required :  Experience: 12 + yrs in RCM in ITES industry  Should have minimum 5+yrs experience in Healthcare Domain  Should have good written and oral communication skills  Grasping and ability to learn fast  Should have analyzing skills and reasoning skills   Should have people management skills  Should have prior experience in handling clients and teams  Has in-depth domain expertise and can either resolve queries at his/her level or is able to direct query to the most appropriate resource (in-house expert, client, etc)  Has an in-depth operational understanding of process to suggest improvements to management and client counterparts   Drive project specific knowledge initiatives.  Ability to absorb key learnings and applies to own project  Identifies best practices in delivery methods and implements across project  Ability to implement cross training across projects and across processes  Baiju Balan. Antal International, India 8108105602

Chennai

Manager - Service Delivery - US Healthcare/Insurance Domain - BPO 

Manager - Service Delivery - US Healthcare/Insurance Domain - BPO  ,Job Description for Manager - Service Delivery - US Healthcare/Insurance Domain - BPO  in Antal International in  Chennai for (10-17) years of experience. Apply Now!

Job Description for Manager - Service Delivery - US Healthcare/Insurance Domain - BPO  in Antal International in  Chennai for (10-17) years of experience. Apply Now!