Manager/Senior Manager - Solution Architect

RFX Management :

- Experience in responding to RFI/RFP/RFQs for Contact Center/Customer Support/technical Support/Product Support requirements across Telecom, Technology, Retail, Manufacturing, BFS domains

- End to End RFX Management including managing response cycle, coordination with critical functions including Finance, Transition, Technology and Service Delivery

- Understanding of how to create financial value propositions and commercial/pricing models basis customer needs, business modelling etc.

Solutions :

- Asses the customer's requirements, challenges to delivery, support landscape, industry trends and propose a value proposition which addresses the same

- Work with SMEs, Delivery, domain specialists to add right insight in solution document

- Understanding of Transformation and Innovation tools and Frameworks available and working today and should have proposed, implemented the same in proposals and propositions including Virtual Assistants, Intelligent/Cognitive CS Frameworks, RPA, Analytics etc.

Experience :

- Minimum of 8-10 years of experience in pre-sales/solutions/bid management, majorly in CRM/Call Centers/Contact Center support

- Total experience of over 12-14 years

- Exposure in doing due-diligence exercises, assess customer landscape and provide report-outs, business cases etc.

- Multi-Geo experience specifically in working with customers in North America, UK and Europe

- Exposure to customer interactions, making solution presentations and managing customer visits

- This will be an Individual Contributor role, so person should be prepared to perform in the same.