Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
18/04 Sameer
Assistant Manager - Leadership Hiring at IKYA Human Capital

Views:8286 Applications:87 Rec. Actions:Recruiter Actions:4

Manager/Senior Manager - Solution Architect (10-15 yrs)

Delhi/NCR Job Code: 442399

RFX Management :

- Experience in responding to RFI/RFP/RFQs for Contact Center/Customer Support/technical Support/Product Support requirements across Telecom, Technology, Retail, Manufacturing, BFS domains

- End to End RFX Management including managing response cycle, coordination with critical functions including Finance, Transition, Technology and Service Delivery

- Understanding of how to create financial value propositions and commercial/pricing models basis customer needs, business modelling etc.

Solutions :

- Asses the customer's requirements, challenges to delivery, support landscape, industry trends and propose a value proposition which addresses the same

- Work with SMEs, Delivery, domain specialists to add right insight in solution document

- Understanding of Transformation and Innovation tools and Frameworks available and working today and should have proposed, implemented the same in proposals and propositions including Virtual Assistants, Intelligent/Cognitive CS Frameworks, RPA, Analytics etc.

Experience :

- Minimum of 8-10 years of experience in pre-sales/solutions/bid management, majorly in CRM/Call Centers/Contact Center support

- Total experience of over 12-14 years

- Exposure in doing due-diligence exercises, assess customer landscape and provide report-outs, business cases etc.

- Multi-Geo experience specifically in working with customers in North America, UK and Europe

- Exposure to customer interactions, making solution presentations and managing customer visits

- This will be an Individual Contributor role, so person should be prepared to perform in the same.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.