Manager/Senior Manager - Quality - Black Belt Certified - BPO/KPO

We have an urgent opening with one of the largest BPO/ KPO

Location : Chennai / Hyderabad

Level : Manager/ Sr Manager

Educational Qualification : BE / B Tech/ MBA/BBA/MCA/BCA/B Stat. / B.Com. or B. Pharma

Skills : Excellent leadership skills Problem Solving tools/analytical skills, Excellent communication / interpersonal skills, High Energy Level, Confident and Assertive

Experience in Healthcare / GMT / BFSI / FAO, Certified Black Belt, Exposure to Quality Management Standards e.g. ISO 9001:2000, COPC etc.

Job Description :

- Single point of contact for Quality Support of Client Account(s) Ensuring Implementation of Quality Standards in the Account Providing High Quality Business analytics support to Management team

- Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities

- Leading high impact Six Sigma and Lean projects Mentoring Green Belts

Security Roles & Responsibilities :

- Updates himself regularly with Company policies on Information Security Management System.

- Ensure subordinates are aware of Company policies, in particular those on Information Security.

- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.

- Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.

- Ensure adherence to the Contractual Requirements of the Process/Function.

- Encourage all subordinates to Report Security Incidents.

- Ensure Compliance and Security Trainings for subordinates are conducted periodically.

- Cooperate with Compliance and Security officers with Security Investigations.

- Monitor Compliance adherence and ensure a monthly review of status. Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.

- Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place. Review Risk Assessment document and implement mitigations strategies.