Manager/Senior Manager - Human Resource - BPO

Job Title : Manager / Sr. Manager - Human Resources

Reports to : General Manager - Human Resources

Education : MBA in HR from Tier 1 / 2 college (preferred)

Experience : 7 - 9 years of relevant experience.

Job Purpose :

- Supports operating units by implementing human resources programs, solving performance problems, Manage a workforce of 500+ employees

Job Responsibilities :

- Drives strategic HR operations.

- Develop human resources solutions by collecting and analyzing information, recommending courses of action.

- Compliance with all HR Policies, processes, budgets & legal requirements, advising management on needed actions.

- Improve manager and employee performance by identifying and clarifying problems, evaluating potential solutions,implementing selected solution, coaching and counselling managers and employees.

- HR interface to employees, managers and business leaders

- Work with C&B Manager to align all policies with the new grade structure by providing relevant inputs to redesign.

- Management Succession Planning - Work with the leadership team to Identify the internal/external successors for key positions

- Ensure completion of Goal Plans and Development Plans (online/offline)