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11/08 Gauri
Senior Cosultant at Kelly Services India Pvt. Ltd.

Views:6174 Applications:109 Rec. Actions:Recruiter Actions:0

Manager/Senior Manager/Head - Operations - Technical/Fixed Line Call Center (8-11 yrs)

Pune Job Code: 364775

Have requirement for someone who will head the Operations for a team sizing to 80 plus for L1, L2, L3 Tech support for fixed or lease line - National & International support.

- Service Excellence by effective functioning of the Contact Centers (Technical/Fixed Line Call Centers)

- Achieving new business operational efficiency post service roll out.

- Achieving Service deliverables resulting in superior Customer Experience

- Manage Operations, Cross Functional Interlocks, New Initiatives, Process Enhancement, Work Flow Mapping, team mapping, quality.

- Looking out for Graduate, MBA is preferrable with 8 to 11 years experience in BPO Operations & SLA Management

Telecom domain :

- Ability to lead and manage Teams & high People management & interdepartmental coordination skills

- Excellent MIS & Analytical Skills

- Team player, strong influence and relationship management skills, customer centric

- Looking out for someone who has good understanding of technologies related to Fixed line and Lease line MPLS, ILL, VPN.

- Well versed with Telecom jargons such as SLA, MTTR, MTTC

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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