Job Title (Internal/External) : Manager/ Senior Manager

Role : Digital Strategy/Customer Senior Manager

The Digital team offers following services:

- Digital Strategy:

Digital enterprise strategy

Digital Operating model design and implementation

Digital business models and valuation

- Innovation strategy, Management & organization, Open innovation

- Experience strategy: Strategy and design, Customer research and insights, Experience roadmap and management

- Digital Sales, Marketing & Service

- Multi-channel marketing, Social Media management

- Digital Operations

- Digital Trust

Experience

MBA with 9+ years of experience in Digital strategy/ transformation across industries. Preferably from Strategy consulting firms with established digital strategy/digital transformation practice.

- Experience in independently leading client pitches / business development

- Experience in independently conceptualizing large digital transformation programs

- Experience in leading multiple teams / engagements

- Demonstrable deep subject matter expertise in one or more: Strategy/Sales/Marketing/Service/ Other customer facing functions

- Industries (One or more) : BFSI

- Leading capability one of more digital competencies:

Digital strategy and Op model

Digital business models

Digital customer (Customer experience, Customer journey mapping, Customer centric design, UX/UI, Customer research and insight etc.)

Digital Sales

Digital marketing

Social media/ multi-channel

Digital Service

Advanced Analytics and modelling

Job Role :

- Client engagements

Create impactful strategies for client engagements

Manage large teams to ensure high quality delivery across engagements

Manage and monitor engagement economics, individual revenue targets and Quality requirements

Manage relationships independently at both pursuit and delivery stages

- Business development

Identify and develop new business relationships and accounts

Build client and account relationships at CXO and business head levels

Independently manage large proposals and solutions

- Practice and people development

In charge of a specific competency area and team within digital

Build your own team. Develop and mentor team members. Ensure team is productive

Contribute to building specific competencies in the firm

Demonstrate technical excellence in specific competency domains and broaden technical skills in adjoining domains

Create leading thought leadership and white papers

Actively participate in seminars and knowledge sessions

Build deep cross-SL/ industry relationships within the firm

- Others

Lead digital strategy/customer specific competencies

Develop a strong understanding of firms solution offerings

Skills and competencies:

- Experience in conceptualizing and building digital strategies based on robust business case

- Strong sector knowledge in own sector. Ability to apply knowledge across sectors

- Ability to independently analyze client situations and develop impactful digital strategies

- Define and execute multiple digital transformational plans aligned with client's business strategy and context. Understands implications a new strategy will have on business.

- Can draw insights from complex financial and quantitative analysis and integrate these insights and findings across work streams and come up with overall plan to drive digital strategy and solution development. Also, can structure and implement forecasting models and identify transformation opportunities

- Can identify company's key cost and value drivers and explain their priority / influence on client's digital journey

- Can develop strategies and operating models focused on 1 or 2 business units and assess likely competitive responses. Also, can assess implementation readiness and points of greatest impact

- Excellent written & verbal communication skills.

- Create a compelling message through a storyline in a deck. Can identify multiple storyline possibilities and choose best approach.

- Leads presentations for the entire project with the client. Advocates a point of view and orchestrates, addresses difficult questions/ conflicts during presentations

- Can engage stakeholders and drive colleagues to create consensus driven deliverables

- Demonstrated experience in managing teams

- Willing to travel extensively

- Published white papers, PoVs, thought leadership etc would be an advantage

Academic Qualifications

MBA from Tier-1 B-schools only

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