Manager - Reporting & Analytics - Mystery Shopping Firm

Reporting & Analyitcs Manager - Mystery Shopping Company

- Our client is a consumer research firm focused on new age mystery shopping and works with some of the best brands in India. Their mobile platform powers brands to improve their customer experience and revenue. With technology at the core, they help their clients effectively execute and monitor their brand experience.

- With over 250 clients across industries and operations in over 2000 locations across India, the Middle East and the Far East, they are the leading organisation in their industry in India. Their vision is to help brands provide best customer experience to each customer and penetrate their practices to the last mile, every time. Their clients are leading retailers across verticals and they have ambitious plans to grow rapidly.

- Leading investors like IndiaQuotient, Blume Ventures and The Morpheus have backed them.

The Client Engagement Manager will work on the following :

- Derive insights from data analysis

- Identify opportunities, gaps and solutions from the data

- Conduct research on client business

- Drive strategic use of data

- Drive change from feedback

- Prepare world class reports and presentations for the client to help them get a holistic picture of the research output

Candidate Profile :

- Should possess excellent communication skills Verbal as well as written.

- Should have strong presentation making skills

- Someone from marketing research background preferred

- Excellent analysis and critical thinking skills

- Ability to manage and deliver multiple projects at the same time.

- Ability to build the client relationship for long-term partnership

- Knowledge of Data analysis and MIS reporting

- Tier 1 B school Preferred

- Preferably someone who is working in KPO/ Research companies and has experience in making ppts