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Assistant Team Leader at Spectral Consultants
Views:2284 Applications:57 Rec. Actions:Recruiter Actions:4
Manager - Quality - Transactional - Green Belt Certified (7-10 yrs)
Job Responsibilities:
- Conducting audits for Quality coaches, taking charge of new initiatives and follow up on open items.
- Prepare and submit daily, weekly and monthly reports
- Manage daily activities
- Respond to queries/requirements from operations in regard to Quality and Customer Metrics
- Conduct DSAT analysis and drive process improvements liaising with relevant stakeholders
- Support process improvement projects
- Participate in alignment of strategic initiatives with daily activities
- Achievement of Quality and Customer Metrics targets
Desired Profile:
- Must be Black certified
- Knowledge of the Quality function, process and Tools.
- Minimum 7 years in the quality department (Voice Process)
- Minimum 8-10 years in a BPO
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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