JD :  - Developing practices to improve the performance level of the work force   - Participating in the monthly program review  - Reviewing the implementation of the practices along with the AMs   - Reviewing the effective utilization of the quality management tool  - Participating in the calibration session with the client (if any)  - Driving PCMM related activities within the team  - Preparing and conducting quarterly program review  - Reviewing BCP proposed by AMs  - Handling resignation case with lot of sensitivity trying for a possible employee retention  - Reviewing training need analysis  - Checking for possible in-house training solution  - Reviewing the effectiveness of the refresher trainings along with the AMs  - Reviewing team's performance as per the guidelines mentioned in the QAP  - Preparing and releasing management dashboard  - Reviewing calibration performance of team members  - Reviewing the performance capabilities of the Engineers and QAs  - Client Handling (Meetings, Presentations, Conference Calls)   - Team Development - Learning & Growth Plan   - Signing SLAs with the respective programs   - Braking the SLAs into role based KRAs and KPIs   - Reviewing Performance Management Team's SLA with the customers   - Quarterly performance review of the AMs / Leads mapped   - Should understand the best practices followed within the industry   - Recommend tailored practices to improve

Chennai

Manager - Quality - BPO 

Manager - Quality - BPO  ,Job Description for Manager - Quality - BPO  in Reset HR Service in  Chennai for (5-13) years of experience. Apply Now!

Job Description for Manager - Quality - BPO  in Reset HR Service in  Chennai for (5-13) years of experience. Apply Now!