Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
03/12 Thamizharasi
Senior Executive - Talent Acquisition at Global Professional Services

Views:13276 Applications:31 Rec. Actions:Recruiter Actions:7

Manager - Quality - Black Belt Certified - F&A/Utility Domain - BPO (7-10 yrs)

Pune Job Code: 400391

Job description :

- Should be a Certified BB

- Preferably BPO Industry

- The jobholder is responsible for running improvement initiatives across the company as well as at client sites. This includes identifying possible improvement opportunities, making improvement plans, implementing them, and ensuring handover to Operations, transfer knowledge and skills learned during the expert training sessions to other employees.

Key Accountabilities :

- Drive strategic transformation roadmap for client accounts leveraging BPR, Automation, Analytics

- Drive customer communication

- Drive Six Sigma and Lean projects

- Drive QNS within the team

- Drive SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken

- Drive VOC actionable across the team and maintain/improve the scores

- Drive inputs from VOC for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO, COPC etc)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations -review, dashboards, BQCs)

- Follow appraisal and feedback mechanism

- Drive Continuous Improvement projects

- Initiate and best practice sharing across the team

- Drive people development by aligning to the Quality DNA program

- Drive culture of data based decision making

Interested candidates can call to 044-43443708

Salary range: 10 - 12 LPA

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.