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13/04 Thamizharasi
Senior Executive - Talent Acquisition at Global Professional Services

Views:27224 Applications:123 Rec. Actions:Recruiter Actions:18

Manager - Quality - Black Belt Certified - BPO (8-15 yrs)

Mumbai/Bangalore/Pune Job Code: 441221

Salary offered: 18 - 20 LPA

Industry : BPO/KPO/ Captive / Contact Centre Background Only.

- Black Belt Certified Mandatory

- Any Vertical

- Over all 8 yrs plus work experience, Minimum 5 yrs of Work experience in Process Excellence.

- Well versed in Lean Six Sigma Methodology, leading improvement projects, Full Time Role, Individual contributor role, Client Facing role, A Lean Six Sigma Black Belt possesses a thorough understanding of all aspects within the phases of D-M-A-I-C.

- Candidates having onsite consulting assignments work experience in a client facing role would be an added advantage.

- Should possess excellent data analysis skills.

- Excellent knowledge of Excel, Word, Power point & Minitab.

- Should have hands on experience in usage of Quality methodologies and techniques.

- The Black Belt shall function as a change agent in the relevant business area and shall be responsible for :

- Driving quality deployment in the vertical

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ

- Ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQCs)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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