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21/07 Jacob Mathew
Partner at Global Professional Services

Views:3001 Applications:47 Rec. Actions:Recruiter Actions:17

Manager - Quality - Black Belt Certified - BPO (8-12 yrs)

Chennai/Pune Job Code: 155355

Requirement:

- Black Belt Certified

- Lead & Mentored Process Excellence BB Projects in Telecom Domain

- IQMS Deployment

- Relevant Process Excellence Experience required – 5 years and above

Responsibilities:

- Driving Six Sigma DMAIC and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ & ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC’s)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

- Adherence and completion of Company Quality Role Roadmap requirements

Job Location : Chennai and Pune 1 opening each

Process Excellence Six Sigma BB project experience in Telecom domain is a pre-requisite.

Forward profile with current CTC and location preference (Chennai / Pune only)

09884491153

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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