Manager Quality  Black Belt Certification Mandatory.   Focus Areas & Description of Responsibilities :  Quality Planning :   - Review progress of Quality Management Plan deployment for the scope of engagement(s) in purview and provide inputs for enhancing scope of focus (including targets)   Process Management :   - Provide implementation support for process improvement, and act as a point of contact for issue resolution  - Deploy improvement plan defined in the engagement(s)  - Drive risk mitigation process improvement at engagement(s) level, act as point of escalation for all quality related issues in order to ensure process risks are continually mitigated and improved  Process Institutionalization :   - Conduct verification audits to identify gaps in compliance to QMS and follow up on closure of CARs (corrective action reports) in order to ensure compliance and process implementation   Process Control & Verification :  - Deploy process verification methods and establish control measures in the process for stability and consistent deliverables  - Ensure the quality scores are measured, monitored and improved  - Identify and check Key controls for all process in QMS related to engagement  Create engines for transformation and ensure implementation :   - Lead / participate in improvement projects  - Collect and analyze data and provide insights on improvement opportunities in order to identify root causes and appropriate solutions to eliminate them  Change Management :  - Address issues at the engagement level while implementing the changes  - Conduct audits in order to ensure that the changes are being sustained  Risk Management :   - Identify DC level, process level and engagement level risk by performing risk audit and discussion with process owners and COHs  Branding :   - Sharing success stories within and outside engagement (rest of organization) and enable better adoption of those practices   Benchmarking with multiple models :   - Bring in best in class practices, create platforms for sharing best in class practices  - Prepare best practice sharing decks, share best practices followed in the engagement at vertical and Org level. Participate in best practices implementation initiative in order to enable the engagement to continuously improve performance   Improvements based on structured feedback mechanisms (CSAT, IPSAT etc.,) :   - Support process owners to drive improvement plan for CSAT at Org level.  - Analyze, provide feedback and drive corrective / preventive actions to ensure that escalations and complaints from clients and end users are minimized  Talent Management :   - Provide appraisal feedback to direct reportees in order to ensure that employees are engaged and attrition is under control   Client Management :   - Participate in engagement reviews with the client  - Provide quality related performance reports  - Take corrective action on quality related complaints and escalations  - Interact with client and obtain sign offs on quality deployment approach to ensure stability of process

Bangalore

Manager - Quality - Black Belt - BPO 

Manager - Quality - Black Belt - BPO  ,Job Description for Manager - Quality - Black Belt - BPO  in Mancer Consulting Services in  Bangalore for (6-11) years of experience. Apply Now!

Job Description for Manager - Quality - Black Belt - BPO  in Mancer Consulting Services in  Bangalore for (6-11) years of experience. Apply Now!