The Quality Assurance department is responsible for measuring service quality in the organization which includes customer satisfaction, compliance and process effectiveness. The Quality Assurance department performs process related audits across the organization. This team is a part of the Risk Management group led by the Chief Risk Officer.

Responsibilities include:

- Manage the budget for the Quality Assurance department.

- Design and implement a comprehensive Quality Assurance program to meet the requirements of all agencies and regulatory bodies involved with US Mortgage Lending and Servicing businesses (Property Valuation, Origination Underwriting, Property Preservation/ Inspection, Real Estate Management, Default Management, Loss Mitigation, Title Insurance and Services, etc).

- Work with internal Legal/ Compliance staff to ensure that all business processes are compliant with all state and federal regulations.

- Interpret regulatory requirements and investor guidelines and develop Quality Assurance programs for all LOBs. Also, build a tracking/ reporting mechanism to periodically communicate results/ opportunities identified.

- Periodically evaluate all business processes for risk/ gaps and determine scope and frequency of testing in these processes. Also, establish minimum quality standards based on inherent risks in the process.

- Implement strong feedback loop between Training, Business Unit, Compliance and Quality Assurance groups to ensure staff and management are aware of results and areas for improvement.

- Work closely with the Operational Excellence group to lead process improvement initiatives which exhibit significant savings across the organization. Complete a specific number of planned process improvement initiatives for the year.

- Manage a global workforce (onshore and offshore) of QA staff performing audits for multiple LOBs.

- Establish processes and Standard Operating Procedures that will help develop the QA staff into Subject Matter Experts on all federal/ state laws and business policy and procedures.

- Build a repository of business/ process guidelines and fraud trends to be used as a reference tool for others within the organization.

- Effectively communicate with all levels of staff and management within the organization.

Qualification / Desired candidate:

- MBA from Tier I college

- Strong understanding of QA and Risk functions and practices

- Strong interpersonal skills, excellent written and verbal communication skills.

- Strong problem-solving skills with ability to perform root cause and corrective action analyses.

- Experienced in database programming and design, PL/SQL and SSAS exposure preferred.

- Experienced in process improvement/re-engineering (Six Sigma) and project management (PMP) exposure preferred.

- Advanced skills in Microsoft Office applications, specifically PPT, Word, Excel and Outlook.

- Organization and time management skills: Candidate must have the ability to work independently and under occasional stressful conditions when meeting deadlines and with minimal guidance by management.

- Detail oriented with ability to manage multiple tasks in parallel.

Work Timings - 11/12pm to 8/9pm

for further information please get in touch with Rajeev at 9896428159 or mail your profile

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