Manager - Quality Assurance

The Quality Assurance department is responsible for measuring service quality in the organization which includes customer satisfaction, compliance and process effectiveness.

- Leading and Mentoring Six Sigma, Lean other Business Impact initiatives to improve the processes.

- Working on quality improvement, cost reduction, automation, lean and process-reengineering projects to continuously improve the quality of processes.

- Coordinating with and assisting Corporate Quality team in developing automated tools to enhance the efficiency and accuracy of processes.

- Mandate to have either Operations / Quality Assurance role with a US Mortgage BPO :

- Design and implement a comprehensive Quality Assurance program to meet the requirements of all agencies and regulatory bodies involved with US Mortgage Lending and Servicing businesses (Property Valuation, Origination Underwriting, Property Preservation/ Inspection, Real Estate Management, Default Management, Loss Mitigation, Title Insurance and Services, etc).

- Minimum of 10 years of experience, including a minimum of 5 years managing either Quality Assurance or Process Improvement teams.

- Six Sigma or Lean certification is preferred.

- Excellent verbal and written communication skills and a passion for providing excellent customer service.

- Strong Analytical Skills, High attention to detail, Ability to multi task in a fast paced and high risk environment.

- MBA from a top business school desired.

Location : Bangalore and Mumbai.

Call me on 09620434949 for more details.

Divya
9620434949