Manager - Process Excellence - BPO

- Six Sigma Black belt certified.

- Lean knowledge/experience to apply lean concepts and principles across an entire value stream.

- Demonstrated track record developing and building a Lean/continuous improvement program with deep expertise in developing, coaching and mentoring leaders at all levels

- Develop & maintain strong, positive business relationships with key internal & external clients to clearly understand their business processes, and the development/articulation of short & long term business objectives.

- Use Lean and DMAIC methodologies to understand current processes, identify impacts to current processes of proposed defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications.