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Senior Consultant at Mirus Solutions
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Manager - Process Excellence - Black Belt Certified - BPO (10-12 yrs)
Role Description:
Provide advisory services to business units, help solve issues, create value, maximise growth and improve business performance in the areas of strategy, structure, management & operations using established frameworks & methodologies.
Job Responsibility:
Independently design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma
Design, setup, and execute process workshops
Define and scope processes and value streams to be improved, and clearly establish process deliverables
Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve
Identify and implement business-facing and customer-facing metrics and design collection processes
Provide process-related training, integrate within process workshops, and follow-up on application
Design process-related materials, templates, standard procedures, and learning simulations
Create and work within enterprise diagrams of all organizational processes and value streams
Provide ongoing coaching and mentoring on process design & improvement activities, including process management
Apply change management & project management techniques to drive organizational commitment
Requirements:
Bachelor's degree, specialized training, or equivalent work experience
Certified Lean Six Sigma Black Belt
Certified PMP / PRINCE2 practitioner preferred
Minimum of 10 - 12 years- experience in a recognized process design & improvement methodology, such as Lean Enterprise and/or Six Sigma
Minimum of 10 - 12 years- experience of process tools and concepts, such as process mapping, value stream mapping, waste analysis, root cause analysis & problem solving, flow & pull, takt, Kanban, process capability etc
Minimum of 10 - 12 years facilitating process workshops, including experience with team
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