Manager - Operations - Revenue Cycle Management - BPO

About our client :

Our client extensively works in the area of telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. It has about 40,000 employees in 65 worldwide locations

Note : Role requires working in US Shifts

Key responsibilities (KRAs) :

- Manage overall team performance to ensure that all CROs, TLs, AMs are maintaining good level of Customer Service to all customers (internal and external).

- Meets/exceeds service and quality levels as assigned by Management/Client.

- Coordinating with the client on process related issues and updates

- Support in preparation of budget and process manpower count.

- Manage teams and optimum utilization of resources to meet productivity.

- People Management - Quality, Training, Development, reviews

Desired Profile :

- Graduate/ Post Graduate with at least 6-10 years of overall experience.

- Experience in RCM (Revenue Cycle Management) domain is mandatory - US Healthcare industry will be highly preferred