Job Title : Manager - Operations  Job Location: Pune  Reporting into the Senior Manager - Operations, you would be responsible for :-  - Delivering timely solutions and services to clients and customers   - Monitoring SLA management to ensure continuous improvement in delivering value.   - Being the SPOC for process related issues and changes   - Creating a knowledge environment in the team to ensure continuous learning and improvement of skills   - Taking ownership of delivery as well as decisions on SOPs within defined frameworks   - Efficiently utilization of all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders   - Creating and implementing people development strategies for team for current and future skill requirements of the team, mentoring team members, monitoring team's performance on risk and compliance   - Stakeholder and Team Management.  An ideal candidate:  - Relevant experience in operations in financial services/ Insurance/ ITES  - Specifically worked in UK Pensions.  - Knowledge of fundamentals of operations management, quality tools   - Strong background and work experience in insurance and/or financial services sectors   - Excellent people management skills, open to direction and Collaborative work style and commitment to get the job done   - Strong Analytical ability and Decision making skills   - Excellent computer skills and proficiency in excel, word, outlook, and access   - Excellent communication skills both verbal and written, interpersonal skills and a collaborative management style

Pune

Manager - Operations - Insurance Domain - BPO 

Manager - Operations - Insurance Domain - BPO  ,Job Description for Manager - Operations - Insurance Domain - BPO  in Crescendo Global in  Pune for (8-12) years of experience. Apply Now!

Job Description for Manager - Operations - Insurance Domain - BPO  in Crescendo Global in  Pune for (8-12) years of experience. Apply Now!