Manager - Operations - Corporate Banking

Manager Operations - Corporate Banking.

Position - Manager Operations - Corporate Banking.

MBA.

Job Role :

- Monitor the processes for corporate account opening, account maintenance & account closure related formalities as per Bank process.

- Handle corporate customers inquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of accounts etc.

- Ensure adherence to process & documentation standards (e.g., forms/checklists, welcome calling, approvals, etc.)

- Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required.

- Maintain strict vigilance on the quality of forms and documentation provided.

- Principal responsibilities include managing existing and new corporate & retail clients to maximize relationship building.

- Responsible for offering complete financial solutions to corporate clients including trade finance services, cash management - BTI, Escrow, IWDW & others.

Transactions Related :

a) Ensure proper scrutiny of all transactional documents submitted by the customer vis-- -vis branch checklist to ensure all that all necessary documents are submitted by the customer.

b) Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning.

c) Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management.

d) Ensure that knowledge, skills & capabilities are built across entire team of Corp BSPs, so as to have internal back ups to ensure that work is not hampered in by absenteeism or resignations.

e) Provide support to relationship managers & product sales managers for servicing corporate & retail clients meet clients where required, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction.