Manager - Operations - BPO - eCommerce

Operations Manager (Female candidates only)

The company operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The group in Chennai is an integral part of the Company's online product lifecycle and buying operations. The team is designed to ensure the company remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Role & Responsibility :

You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.

Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.

- Work with vendors to ensure a reliable and operationally effective flow of products

- Work with vendors to increase improve processes and reduce order discrepancies

- Partner with vendors to ensure vendor compliance and scalable communication processes

- Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliances and scalable communication processes

- Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows

- Participate in manufacturer and vendor reviews; drive vendor scorecard excellence

Key Performance Areas :

- Manage the team of Managers and ensure high service delivery and execution

- People Management (leadership role, Category Lead, team management, floor control and retention)

- Analyzing Trend.

- Formulate, Implement, Track career path & Individual Development Plans of each member in the Team

- Metrics Management

Qualification & Experience :

- Full time MBA, with over 4 + years of experience of which a minimum 3 + years in managing people and interacting with customers / stake holders

- Technical Background preferred

- To receive security clearance all candidates must undergo a background check

- Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver training's to the team

- Manage the team and ensure high service delivery and execution

- Vendor management.

- Process improvement and Kaizen.