Manager - Operations - BPO

Candidates only from Bangalore can apply.

Interview location: Bangalore

Work location: Trivandrum

Industry: ITES/BPO, BFSI, Telecom, E commerce

Functional / Domain(e.g. Underwriting, Claims Mgmt.)

- The role consists of leading, managing and being accountable for the performance of own business area.

- Set, monitor and deliver on team's business plan.

- Monitor the health of the business with a view to identifying and acting on development needs and trends.

- Leverage business acumen, management experience, technical knowledge, change management skills and preferably insurance sector expertise to help provide strategic design and service delivery across the department

Business / Client Engagement(e.g. Marketing, Consulting)

- Ability to drive the business in the direction formulated in Allianz India corporate plan and in accordance with critical success factors defined by the on shore stakeholder.

- Excellent Stakeholder Management

- Where required, deal with any customer escalation and deal with them in a professional and courteous manner

People Engagement(e.g. Hiring, Training etc.)

- Develop direct reports and other staff by adopting a coaching style, identifying and acting on development needs. Ensure delivery of the PTR, and PDP processes

- Ensure that team results and behaviours are consistently monitored and that issues are dealt with in a fair and open manner as they arise

- Responsible for ensuring PTR's are in line with Corporate Plan objectives for GIO & Client SLA/ CSF's

- Have a robust career development framework for the team members which is monitored through and based on active PDP- s

Administrative / Compliance (e.g. Documentation, Quality etc

- Ensure that the team complies to the various audit requirements of the organisation (QMS, ISMS, eSCM, etc)

- All SOP's are adhered & administered - PTD- s, Process Manual, CR.

- Produce and circulate meaningful MI about own operational areas, regularly and ad hoc when required

Other tasks (any special / short term tasks that are occasional)

- Be part of, lead and drive Allianz India wide projects

- Implement Allianz India wide initiatives within own area of control

- Talent manage direct reports with an intention of succession planning

- Recruit AMO layer in line with HR policies as and when required