Job Location: Pune  Are you someone with  - 9+ years of experience in operations in financial services/ Insurance/ ITES with experience in Pension Operations  - Any of these certifications: LEAN / Six Sigma / KAIZEN / PMI / CII  - Expertise in an aspect of business, product/service  - Currently working as an Operations Manager and handling a team of 50 people  - Knowledge of fundamentals of operations management, quality tools  - Strong background and work experience in insurance and/or financial services sectors  - Excellent people management skills, open to direction and Collaborative work style and commitment to get the job done  - Strong Analytical ability and Decision making skills  - Excellent computer skills and proficiency in excel, word, outlook, and access  - Demonstrated leadership and vision in managing staff groups and major projects or initiatives  - Excellent communication skills both verbal and written, interpersonal skills and a collaborative management style  Would you be keen for a role where your responsibilities include  - Delivering timely solutions and services to clients and customers  - Monitoring SLA management to ensure continuous improvement in delivering value  - Creating a rapport with 2nd line managers (Operations Admin) onshore to be able to garner a long term working relationship with them.  - Identifying new work opportunities through regular stakeholder interactions  - Creating a knowledge environment in the team to ensure continuous learning and improvement of skills  - Taking ownership of delivery as well as decisions on SOPs within defined frameworks  - Efficiently utilization of all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders  - Creating and implementing people development strategies for team for current and future skill requirements of the team, mentoring team members, monitoring team's performance on risk and compliance  Salary : Upto 15 LPA  Mansil Nagpal  +919915113515

Pune

Manager - Operations - BFSI Sector - BPO 

Manager - Operations - BFSI Sector - BPO  ,Job Description for Manager - Operations - BFSI Sector - BPO  in Crescendo Global in  Pune for (9-11) years of experience. Apply Now!

Job Description for Manager - Operations - BFSI Sector - BPO  in Crescendo Global in  Pune for (9-11) years of experience. Apply Now!