Manager - Operations - Banking/NBFC

Key Objective of the Job:

- Strong team management skills

- Management of retail and home Loan operations at central ops.

- Strong Audit and compliance interaction with internal and external auditors.

- Processing refunds and reconciliation of accounts relating to Operations.

- Processing service request such as waivers, cancellation and reallocation of receipts.

- Handling internal customers and coordinating with internal stakeholders.

- MIS, analytics and presentation.

- Drive operations projects along with IT.

- Development and reengineering of operational process.

Major Deliverables:

- Driving the refund team for TAT and accuracy.

- Resolution of queries and complaints pertaining to internal and external customers.

- Audit query resolution and management.

Specialized job competencies:

- Knowledge of Banking/NBFC home / retail loan operations.

- Should depict customer centricity in daily behavior.

- Excellent communication and presentation skills.

- Well versed in accounting concepts.

Educational Qualification: Graduate/Post graduate / MBA / CA

Desired Experience: 5 - 7 years of experience of which min 1 years retail asset / loan operations.

Other desired attributes:

- Relationship management skills

- Networking skills

- Negotiation skills

- Excellent customer service/ support skills, ability to work well under pressure & a professional demeanor

- Analytical and problem solving skills

- Exposure to operations process.

Location: Mumbai.

If you are interested please forward your updated CV along with current salary