Manager - Operational Excellence - Automotive

Manager - Operational Excellence

Individual will be involved in driving Process Excellence culture within the aligned business area working very closely with the Business Partners at different levels. The individual is going to wear different hat at different times and sometime multiple hats as well depending upon need of Business in that very hour.

Different hat over here may mean Project Lead, Mentor, Data Analyst, Project or Change Manager. Through several strategic as well as tactical engagements he is going to be expected to drive projects/ initiative impacting Customer Experience, Operational Risk & Efficiencies. Incumbent will work towards establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project and Change Management methodologies.

Responsibilities :

Continuous Process Improvement :

- Identify, Prioritize, lead/ Mentor projects impacting Risk, Customer Experience & Efficiency

- Impeccable delivery on Process Excellence Projects

- Partner with Business on Key Business Priorities

- Project/ Change Management and Analytic support for Projects and Initiatives

- Train associates on lean-Six Sigma Tools

- Build and Drive Continuous DNA within the aligned Business Function

Change Management :

- To create conditions for a smooth transition to changes during engagements with different Stakeholders at all levels

- Work to drive faster adoption, greater utilization and higher proficiency on the changes

- Responsible for cultivating & deepening relationships with key stakeholders

- The individual will individually support / run projects & initiatives that are extremely large and or complex

Project Management :

- Shall be responsible for the overall direction, planning, coordination, execution, control, oversight and completion of projects

- Attention to detail and proper project governance is of prime importance

- Provide recommendations to strategic plans and reviews; preparing and completing action plans

-Track project deliverables using appropriate tools raising appropriate flags at right time to righ stakeholders

Metrics Management :

- Work closely with Business in defining Data Collection Plan and review at appropriate frequency

- Continuously keep an eye on the Metric Trends for probable gaps and related opportunities

- Pro-active approach towards for any forecasted misses and preventive actions accordingly

- Drive metrics aligned towards business outcomes

Stakeholder Management :

- Connect with relevant stakeholders on a regular basis

- Promptly address any process gaps and stakeholder priorities

- Gain a seat on the table and insure participation on key initiatives of the LOB assigned

- Be part of internal review routines and those with the LOB

Process Governance :

- Understand the end to end process flow

- Ensure process maps and workflows are in place and validated regularly

- Drive implementation of Business Process Management (BPM) system

- Own the validity & accuracy of data and information available in BPM

- Identify and mentor top down improvement projects basis Process Governance reviews

Requirements :

Mandatory Skills :

- University degree

- Understanding and working knowledge of off shoring industry.

- Quality background (Six Sigma, Lean, Kaizen) with implementation experience

- 8 years of overall experience.

- Should have prior experience of minimum 3 years in mentoring GB & BB projects

- Experience in delivering six sigma and lean trainings

- Strong communication and interpersonal skills

- Green Belt/ Process Excellence Certified (For IJP candidates)

- Influencing and Probing Skills

- Project and Change Management Skills

Desired Skills :

- Knowledge of SAS JMP

- Black Belt Certification

- Post Graduation would be an added advantage

- PMP Certified

- Demonstrate subject matter expertise in banking domain