Job Description - Manager MultiProject Quality  Location - Chandigarh, India  Experience - 8 yrs plus years  It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40+ languages, offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism  Roles & Responsibilities -   - Drive continuous improvement for T&TQ and Delivery  - Ensure that Process training is delivered effectively within the stipulated timelines while maintaining desired target throughput for process training batches.  - Manage Quality / Training & Client related KPI's  - Evaluate trainer effectiveness and take corrective actions. Manage and control attrition and effective employee engagement activities  - Evaluate effectiveness of T & TQ interventions   - Strengthen Quality management processes / framework to improve quality delivery  - Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation  - Ability to get out of the box ideas and Process improvement initiatives in the process.  - Should drive Process control & Compliance in addition to managing Audit requirements  - Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires   - Provide quality floor support, feedback, refresher and corrective training   - Develop & implement a training calendar based on a robust training need analysis   - Facilitate Quality and Compliance team to perform various audits and follow ups based on observations highlighted  Generic & Behavioral Skills -   - Team work  - People Management skills - Ability to provide leadership, direction and motivation to build high performing teams  - Self-motivated  - Ability to drive initiatives to closure  - Ability to deal with all levels of employees  - Analytical Skills / Quantitative skills  - Excellent Communication skills   - Data Handling / data interpretation  - Needs to have good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies.   - Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Training & Transaction Quality functions effectively  - High level of maturity to handle people including but not limited to client, stake holders, peers etc.  - Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment  - Detail oriented, Strong organizational skills, Presentation skills  - Flexible to work in 24X7 environment (night shifts and weekends basis scope)  - Six Sigma Green Belt Trained / Certified  Qualification:   - Any Graduate  - Certified / Trained in Green Belt

Chandigarh

Punjab

Manager - Multi Project Quality - BPO 

Manager - Multi Project Quality - BPO  ,Job Description for Manager - Multi Project Quality - BPO  in IKYA Human Capital in  Chandigarh Punjab for (7-10) years of experience. Apply Now!

Job Description for Manager - Multi Project Quality - BPO  in IKYA Human Capital in  Chandigarh Punjab for (7-10) years of experience. Apply Now!