Manager - Contact Center Unit

We are glad to offer position of Manager - Contact Center Unit in A Leading Private Sector Bank

Designation : Manager - Contact Center Unit (Team Handling Role)

Grade : Chief Manager / AVP

Location : Mumbai (Based at Goregaon)

Job Role :

Responsible for management of the Contact Center & Social Media team for Liabilities, Cards and Asset Businesses.

- Partnering & collaborating with sponsoring Business Verticals for new mandates

- Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals.

- Meeting benchmark Quality and Service levels at a Unit level.

- Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals.

- Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.

Job Requirement :

- Experience in Customer Service at least 5 yrs+

- Experience in managing large teams (50+ FTEs)

- Knowledge of email CRM Talisma and chat automation - essential

- Exposure to digital banking i.e servicing through mobile chat, web based chat will be a plus

Please apply in your Resume along with following details :

Updated CV :

Current Salary :

Expected Salary :

Notice Period :

The package offered would be the best in industry

Harvi Patel
9601255749

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