Manager - Learning Management System - HR Shared Services

Role Purpose :

- To manage the BAU operations of administering Learning & Capability Administration tasks within the HRSSC.

Key Accountabilities :

- Local Market and Global Learning admin activities delivered within the agreed SLAs

- Manage performance of the team and achievement against SLAs

- Transition Local Market and Global Learning admin

- Manage the Learning & Capability Development team, ensuring the BAU operations of learning Admin are managed

- Manage centralized administration & hosting of e-learnings/ WBTs, Instructor led trainings, Virtual classroom sessions and learning academies

- Provide Learning MIS to stakeholders in learning community across the globe

- Manage both Global as well as Local Market Learning requests and their delivery through LMS system

- Manage enrollment of employees & externals into the learning courses & events

- Management of all key stakeholders and Learning CoE's. Interacting with stakeholders in all markets to agree the scope of services, SLAs and governance process.

- Become a member of the Learning & Capability Development Community, representing the Global Shared Service Centre and identifying requirements for delivery

- Responsible for delivery against agreed KPIs and SLAs for all Learning & Capability administration activity, measuring these and reporting back on achievement

- Manage continuous process improvement and making the processes more efficient and effective

- Manage all the recruitment related activites and ensure that right skilled people are recruited into the team

- Monthly dashboard and reporting on metrices

- Team development, performance management of team & recruitment of employees within team

- Interactions with all key learning community stakeholders from each local market

- Member of the Learning & Capability Development community

- Member of the Global HR Services Team

Behavioral/ Personality Specifications required:-

- International Stakeholder Management & Engagement

- Strong Communication

- Team Management

Desired Profile :

Essential :

- Overall 10+ years of experience in e-learning space

- Learning Systems implementation or Administration as business owner

- HR Shared Services or Learning Admin Operations Experience

- Versed with L&D function and processes

Desired : Knowledge of Success Factors