About Company :

- At this start up, we deliver medicines to people doorstep at a 20% discount within 6 hours of placing the order.

- This is just the starting point for us. We want to revolutionise healthcare in India to make it 10X better.

How :

- Make the industry data driven by providing doctors and patients the most accurate information to make decisions

- Make healthcare a universal right by making it quantum's cheaper and accessible

- Construct a feedback loop for pharma companies enabling them to make better drugs to combat diseases like never before

- Eradicate fake medicines which contribute 30% of drug volume in India

Location : Mumbai

Experience : 5 - 7 Years

Function : Others

Vacancy : 1

Job Description :

- Responsible for Quality, Training and Knowledge Management Functions.

Design and implement the quality management framework w.r.t :

- Process of auditing customer interactions.

- Process audit to identify business continuity risks

- Coaching and feedback for failures reported in audits.

- Quality reporting of quality analysis measurement and trends.

- Working with business leaders and managers to identify training needs and trends within business.

- Designing a solution which includes blended approach to learning such as coaching, classroom training, 1-2-1 sessions, action learning and e-learning.

- Train the trainers and define and track the process and metrics related to induction training, refresher and intervention based training.

- Carry out tests and other certifying mechanisms to periodically monitor and upgrade the skill and knowledge levels of the people in support and operations.

- Continuously innovate

- Ensure that KBs and all instructional material are designed and prepared as per training standards.

- Partnering with cross functional teams for providing sign-off for the product release check list.

- To create an optimum and robust team for the Quality and Knowledge management functions - so that work progresses smoothly and without hiccups at all times

- Exhibit exemplary leadership in thought, work ethics, ownership and alignment to Pharmeasy goals

- To clearly define roles for each member of the L & D team, and carry out appraisals in a manner prescribed by HR

- To ensure a culture of integrity, professional work ethics and a healthy competitive spirit across the team, at all times

- To ensure that every individual & every action in the User Experience team is aligned to the vision, mission & goals of the company.

Working Days : 6 Days a Week (9:30 AM to 7:00 PM)

Job Nature : Full Time

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