Manager - Learning & Development - BPO

Manager Learning & Development (L&D) for an MNC BPO in Hyderabad.

Job Description :

- Formulate and deploy the Learning strategy based on the business requirements of the centre for the benefit of employees in different job levels

- Evaluate training needs and deploy suitable training interventions (in alignment with Central Learning), plans or schedules to ensure employees receive the appropriate learning in all functional areas.

- Support and align with Learning Transformation initiatives developed at Group SD Central Learning team levels.

- Work closely with Central Learning team and all business areas within Hyderabad & Pune to provide the necessary consultation and solutions to address their learning and development requirements.

- Drive and monitor the development and delivery of all learning solutions to ensure quality and standards are maintained at all times for all target level audiences

- Ensure facilitation of workshops and training programmes for specific employee levels in Hyderabad and Pune.

- Develop consultancy approach with stakeholders by providing effective learning solutions when required.

- Coach, develop and guide the team of trainers & managers

- Manage and control all cost to ensure it remains within the limits of the department's Rolling Operating Plan (ROP)

- Oversee the daily operations of the L & D function ensuring all goals and objectives and met.

Skills & Experience :

- Graduate / P.G. having 10 - 18 years of work experience in L&D in a reputed MNC preferably from a BPO / KPO.

- Should have a strong base of conducting training's in Business Leadership.

- Should be handling a team of Managers & Trainers.

- Responsible for understanding the needs as required by the Management and develop training modules as per the requirements

- Should have interacted with stakeholders and have worked closely with them in meeting the needs of the business.

- Should be currently in a role where one is conducting leadership business training for professionals from Managerial to senior management grade.

- Should have very good relationship management skills in interacting with the business & stake holders.

Interested candidates can forward their profiles or call us @ 040-40101210/11.