Manager - Instruction Design & Communications Training @ Global MNC BPO in Hyderabad.

Job Description :

The Instructional Designer will be responsible for the development of new skill training modules designed to enhance associate productivity and quality.

The Designer must be able to :

Collaborate effectively with field teams, subject matter experts (SMEs) and others on the Knowledge Management team to support corporate launches and department initiatives

Educate project teams on Customer Service processes and procedures to advocate for the customer service associates interests during new initiative project planning

Perform needs analysis and evaluate existing documentation to identify the most appropriate training approach and content to meet the demands of the learning objectives and audience

Design and build training programs using instructional and distribution methods (online, classroom or blended) that best suit the content

Create engaging and valid trainee evaluation tools that prove successful knowledge transfer

Manage processes and reporting related to our learning management system (LMS)

Build processes and templates to minimize the development time for new skill and specialty curricula

Manage multiple complex curricula development projects simultaneously

Manage existing programs to ensure the content remains complete and relevant.

Desired Candidate Profile :

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service.

We also require a bachelor's degree and at least 10 years of experience in related positions and the ability to travel domestically and internationally.

Should be currently working as Manager / Sr Manager Instruction Designer with a reputed MNC.

Ideally, someone who has a combination of Communication Training / L&D and then moved into Instruction Design is the ideal profile.

Comprehensive knowledge and proven application of instructional theories and principles in both on-line and classroom instruction, excellent organizational and interpersonal skills, superb project management skills and the ability to work independently are a must. Customer service or sales training experience is a plus.

Additional experience and competencies that are critical to success in this role are:

Fluency in all Microsoft Office applications, HTML and Photoshop

Experience using e-learning software, such as Captivate or Viewlet Builder

Proven competence using an LMS, such as Saba or Moodle

Familiarity with SCORM a plus.

Interested candidates can call us @ 040-40101210/11.

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