Manager - Human Resource - BFSI/BPO

Operations & Management :

- Coordinate planning and reporting activities for various departments, provides expert policy, public relations, and information systems advice and manage the departments administrative services.

- Provide historical reference by defining procedures for retention, protection, retrieval, transfer of resources.

- Complete operational requirements by scheduling and assigning employees; following up on work results.

- Keep management informed by reviewing and analyzing reports; summarizing information; identifying trends.

- Maintain professional and technical knowledge by attending educational workshops.

HR :

- Support workforce reporting, Human Resource (HR) metrics business process and analytic activities.

- Maintain office staff by recruiting, selecting, orienting, and training employees.

- Maintain office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

- Overseeing the recruitment of new staff, sometimes including training and induction.

- Carrying out staff appraisals, managing performance and disciplining staff.

- Delegating work to staff and managing their workload and output.

- Attending conferences and training.

- Partner with HR to maintain office policies as necessary

ADMINISTRATION & POLICIES :

- Maintain office services by organizing office operations and procedures; controlling correspondence; assigning and monitoring clerical functions.

- Maintain office efficiency by planning and implementing office systems.

- Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

- Implementing and promoting equality and diversity policy.

- Role may extend to the management of social media.

FOR CLARIFICATION :

- Organizing and chairing meetings with staff - in lower paid.

- Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies.

- Reviewing and updating health and safety policies and ensuring they are observed.

SALES FORCE, ANALYSIS & OTHERS :

- Keeping on track and review customers and sales updates on Salesforce

- Evaluate and verified analysis of costing and selling price