Overview: Prione Group  Prione is a joint venture between Catamaran and Amazon. Cloudtail India Private Limited is a wholly owned subsidiary of Prione Business Services Private Limited (Prione).  Cloudtail strives to be India's most customer-centric retail company, which helps people find and discover virtually anything they want to buy online, and gives customers more of what they want - low prices, vast selection, and convenience. Cloudtail continues to grow and evolve as a model seller on e-commerce platform - www.amazon.in and is driven by a spirit of innovation and entrepreneurship that is core to the company's DNA.   Job Description:  HR Operations Manager   If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed leads, associates and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you- re looking for!  Key Responsibilities  - Leads HR operations/shared services and HR systems.   - Identifies customer impacting issues, work out and implement solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives  - Assist in developing and implement training programs to improve the quality and productivity of the team/stakeholders.  - Drive process improvements to enhance the operational efficiency. Understand and effectively utilizing resources provided by internal systems, departments, policies, and procedures  - Investigates discrepancies, finding and implementing solutions.  - Creates business cases and manages enhancements. Presents high quality data findings  - Identifies need creates and distributes standard communications. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans.  - Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager  - Actively participate in and drive the continuous improvement culture through KAIZEN and LEAN projects. Identifying and eliminating barriers to accuracy, productivity, and quality.  - Lead and develop Associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution  - Getting work done through multiple vendors to whom HR/Payroll processes have been outsourced with complete ownership and accountability  - Responds to queries from team, internal business partners, candidates and customers including high level leadership teams.  - Managing key stakeholders both internal & external & partnering with them for process enhancement.  The role reports to Manager - Compensation and Compliance who in turn reports to Group HR Head.  Required Skills and abilities  - Strong systems knowledge. Experience in one or more of following systems - PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems.  - Prior experience in leading, coaching, and mentoring associates.  - Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards  - Excellent verbal and written communication skills  - Strong attention to detail and organizational skills  - Strong judgment and instincts. Ability to manage escalations to resolution  - Ability to prioritize in complex, fast-paced environment. Ability to audit self and others for a very high level of accuracy  - Ability to develop internal and external facing analytics to drive change within the organization and support departmental goals  - Able to articulate the voice of the customer and advocate for them  - Advanced computer skills using a variety of programs highly desired  - Understanding of resources outside of department. Respected by others in department. Has earned trust of others  Preferred Additional skills and abilities  - Understanding of Indian labor laws related to payroll  - Ability to handle projects using the Project Management principles and methodology  - Experience conducting interviews and making effective hiring decisions  - Experience in driving Six Sigma projects  Background and years of experience  - 5 - 7 years of related experience. 4+ years of HR Shared services experience is a must  - At least 1+ year of experience as people manager is mandatory  - MBA preferred or additional relevant experience in lieu of MBA

Bangalore

Manager - HR Operations - eCommerce  

Manager - HR Operations - eCommerce   ,Job Description for Manager - HR Operations - eCommerce   in Jack n Jack Consulting in  Bangalore for (5-7) years of experience. Apply Now!

Job Description for Manager - HR Operations - eCommerce   in Jack n Jack Consulting in  Bangalore for (5-7) years of experience. Apply Now!