Organization- A Leading US Mortgage Organization (Captive Unit in India)  Job Title - Manager- HR- Helpdesk  Location- Bangalore/ Mumbai  Job purpose of HR helpdesk manager is to develop, lead, and motivate a team of Helpdesk to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness.  Key duties of HR Helpdesk manager:  1. Participate and assist in driving the knowledge management process.  2. Lead and participate in projects.  3. Develop and demonstrate an understanding of customer and business needs.  4. Resolve escalated customer and vendor issues.  5. Resolve daily issues of a complex scope that impact the team and overall business objectives.  6. Prepare staffing plans.  7. Manage Help Desk resources for optimal performance. This will consist of resource management for incoming customer inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off.  8. Maintain a high level of employee morale within the team.  9. Obtain equipment, tools, and space needed to allow team members to adequately support the customers.  10. Develop and update plans for new product/service releases.  11. Prepare the support team for new product/service releases.  13. Develop and enhance cooperative interdepartmental and vendor relationships and communications.  14. Maintain current knowledge of industry trends and potential impact on the support business.  15. Manage a team of Help Desk professionals, lead professionals, and supervisors/team leads.  16. Practice Total Contact Ownership.  17. Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.  Desired Skills & Experience   - MBA (HR)   - Strong Experience of HR Help desk experience with a strong people management background   - Comfortable with working in rotating shifts (mid/evening shifts)

Mumbai

Bangalore

Manager- HR Helpdesk - US Mortgage Captive 

Manager- HR Helpdesk - US Mortgage Captive  ,Job Description for Manager- HR Helpdesk - US Mortgage Captive  in Retrospectus HR in  Mumbai Bangalore for (7-13) years of experience. Apply Now!

Job Description for Manager- HR Helpdesk - US Mortgage Captive  in Retrospectus HR in  Mumbai Bangalore for (7-13) years of experience. Apply Now!