Industry - Logistics Distribution and Supply Chain

Skills - Automation, Robotics, Customer Support, Customer services, Customer Success

Job Type - Permanent

Job Description - Excellent opportunity to manage the entire Customer Success process, from complaint identification to rectification, with one of the leading Robotics & Automation firms in India.

Client Details

Our client is one of the leading names in robotics and automation. They're currently looking at expanding their operations in India, as well as globally, and are looking at recruiting a Manager - Customer Success, based out of Head Office in Delhi NCR.

Description

Reporting directly into Director Operations, your key responsibilities include:

- Taking charge of annual maintenance contracts

- Looking after the entire process of customer complaint management

- Leading the process of product repairing/recalling

- Managing teams for customer assistance and service engineering

- Managing revenues around servicing/maintenance

Profile

You must have:

- A B.Tech/B.E. degree from a premier Engineering Institution

- Strong acumen for problem solving

- Relevant work experience (10-15 yrs) in installation-based-devices organizations (Medical Devices, Digitised security solutions, Office Automation/Imaging solutions, Aerospace etc)

- Prior team management experience

Job Offer

Our client is one of the most promising start-ups in the country (Evaluation touching $1 bil), having a very strong acclaim from experts everywhere. They have a very modern and progressive work culture, brilliantly setup in a very fun & lively office in Delhi NCR.

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Aamir Ahmed -

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.