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Talent Acquisition Specialist at EVC Ventures
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Manager - Customer Success - IT (4-15 yrs)
Responsibilities :
- Manage a portfolio of accounts, establish productive, professional and profitable relationships with key personnel and CXO's in assigned customer accounts.
- Lead, mentor and train a team of account managers.
- Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts.
- Responsible for client receivables; planning and execution of contract renewals.
- Continuously identify opportunities for up-selling /cross-selling the company product portfolio and meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for a one and three-year period.
- Maintain a consistent schedule of online meetings with the client to manage performance objectives, customers- expectations and assess customer needs on an ongoing basis.
- Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations.
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary.
- Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or service techniques.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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