Job Description:  Need someone from startups who has hands on setting up call center & processes  - Execute operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses, defining user requirements, help to establish technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.  - With help of technology team, design the call center system flows for better customer interaction and voice response systems, and voice networks; design interfaces; develop and execute user acceptance tests plans; plan and control the implementations.  - Assessment of call centre technologies like dialer, ticketing systems to integrate with inhouse system  - Maintains and improves call center operations by monitoring system performance; identify and resolve problems; prepare and complete action plans; complete system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.  - Employee management at call service center from recruitment, training, performance monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.  - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.  - Prepares call center performance reports by collecting, analyzing, and summarizing data and trends  - Maintain professional and technical knowledge by tracking emerging trends in call center operations management; benchmarking state-of-the-art practices  - Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.  Amit Shirke

Mumbai

Manager - Customer Experience - Online/Internet 

Manager - Customer Experience - Online/Internet  ,Job Description for Manager - Customer Experience - Online/Internet  in PeopleOCity LLP in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for Manager - Customer Experience - Online/Internet  in PeopleOCity LLP in  Mumbai for (5-10) years of experience. Apply Now!