Manager - CRM - Real Estate

Looking for Manager - CRM.

Below is the profile:

- The incumbent is responsible for managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues etc.

- Interacts with customers directly at all stages.

- Ensures that customers are updated with the progress of the project, payment advice etc

- Ensures timely resolution of all customer queries.

- Addresses escalated customer issues from team members.

- Manages irate customers during delays.

- Resolves issues with 'exceptions' (e.g customers who need to be accommodated in case of delayed possessions) through discussions with the sales team.

- Monitors that bills (payment advice) are generated on time, and sent to the customers

- Reviews collection status and duration

- Monitors that all collections happen as per specified time-lines

- Follows up with customers for clearing outstanding payments

Pooja
02228395791