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Associate Consultant at Omam Consultants
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Manager - CRM - Real Estate (5-15 yrs)
Looking for Manager - CRM.
Below is the profile:
- The incumbent is responsible for managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues etc.
- Interacts with customers directly at all stages.
- Ensures that customers are updated with the progress of the project, payment advice etc
- Ensures timely resolution of all customer queries.
- Addresses escalated customer issues from team members.
- Manages irate customers during delays.
- Resolves issues with 'exceptions' (e.g customers who need to be accommodated in case of delayed possessions) through discussions with the sales team.
- Monitors that bills (payment advice) are generated on time, and sent to the customers
- Reviews collection status and duration
- Monitors that all collections happen as per specified time-lines
- Follows up with customers for clearing outstanding payments
Pooja
02228395791
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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