Account Manager at Maquette Consulting Group Pvt. Ltd.
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Manager - CRM - eCommerce (3-7 yrs)
CRM Manager
Duties of a CRM Manager :
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
- Customer Journey Mapping analyzing touch points with the organisation and maximizing commercial opportunities.
- Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
- Overseeing direct communications with customers through the CRM.
- Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
- Ensuring the database is segmented effectively for targeted marketing activities.
- Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
- Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
The ideal background of a CRM Manager :
- Extensive experience of direct and digital marketing ideally in a similar industry.
- Strong background in customer acquisition, re-engagement and retention strategies.
- Candidate should be a graduate in any disciple
- Should have worked with an e-commerce company in similar capacity for last 2-3 years. total experience should be 3-5 years
- A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.
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