Urgent Opening in Leading Telecom Operator for the position of Corporate Collections Manager

Position : Corporate Collections Manager

Designation : Manager

CTC ; upto 15 Lacs

Role purpose :

- To manage the overall cash flows of corporate base along with promotion of direct modes of payments ensuring collections at minimal cost & controlling the forward flows which will otherwise adversely impact the bad debts provision for the branch.

Essence of Role/Key Accountabilities :

Impact on business :

- The role holder is responsible for ensuring timely delivery of bills to the stake holders so that payment processing at the corporate end starts without any delay from our side.

- He needs to further ensure payment collections in early bucket (00-60) which will improve the overall cash flows & restrict bad debts provision.

- Reconciliation of corporate accounts & promotion of cost effective modes of payment has to be driven conscientiously along with driving other projects assigned for process or performance enhancement.

Customer suppliers & third parties :

- The role holder has to constantly be in touch with the customers understanding their concerns if any in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments.

- He needs to coordinate with cross functional teams for understanding the terms agreed with the customers at the time of acquisition & jointly addressing customer queries pertaining to service or commitment issue.

Leadership & team work :

- The position is Manager level in the organization & the incumbent would be responsible for entire operations pertaining to corporate collections at the branch.

- The role holder would set goals and targets for the collection agencies / in-house set-up, in consultation with the Credit & Collection Head, and will monitor the performance of the team on a regular basis.

- The incumbent would need to establish and maintain relationships with peers at the branch from Customer Service, Finance, Corporate Sales & Activation department, as well as, corporate members from regional head office.

Innovation & Change :

- The incumbent would need to innovate and bring appropriate changes depending on market realities and demands.

- He would be required to analyze and provide solutions to the team on various matters pertaining to customer queries and customer engagement at branch.

Knowledge & Experience :

- The role requires in-depth knowledge of Collections preferably in a telecom organization handling premium segment. He should have experience of negotiating with large customers for and managing timely cash flows.

Communication :

- The role holder is responsible for all customer communication for the enterprise group pertaining to billing & collections. Internally, (S)he would also communicate targets and plans to the team working for him.

For further details apply asap or call Harsha at 8697317405

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