Recruitment Trainee at Maven Workforce
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Manager - Capacity Planning - BPO (12-16 yrs)
We have an urgent opening with our client based in Hyderabad,Bangalore.
Responsibilities :
- Interpret and improve forecasting models using data collection, data analysis and statistical tools.
- Create optimal capacity plan Operations business by managing trade-offs between Customer Experience and - Cost Effectiveness.
- Coordinate with Operations and Finance teams to analyze historical data and demand forecasts and build out headcount planning models for future growth.
- Mitigate capacity risks by managing dependencies across multiple operational teams and sites
- Capacity planning for new business/sites
- Clearly communicate dependencies and manage/track exceptions with Senior Management.
- Manage the daily, weekly, and monthly reporting of capacity performance in each site via Key Performance Indicators.
- Support local site management and workflow teams to optimize staffing requirements.
- Help manage Investigation and contact routing, monitoring systems and providing recommended workflow options and directives to maintain acceptable service levels.
- Project management skills are required for success in this role.
Interpret and improve forecasting models using data collection, data analysis and statistical tools.
- Create optimal capacity plan for Operations business by managing trade-offs between Customer Experience and - Cost Effectiveness.
- Coordinate with Operations and Finance teams to analyze historical data and demand forecasts and build out headcount planning models for future growth.
- Mitigate capacity risks by managing dependencies across multiple operational teams and sites
- Capacity planning for new business/sites
- Clearly communicate dependencies and manage/track exceptions with Senior Management.
- Manage the daily, weekly, and monthly reporting of capacity performance in each site via Key Performance Indicators.
- Support local site management and workflow teams to optimize staffing requirements.
- Help manage Investigation and contact routing, monitoring systems and providing recommended workflow options and directives to maintain acceptable service levels.
- Project management skills are required for success in this role.
Job Location:-Bangalore,Hyderabad
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