Upgrade to Pro Member
Senior HR Executive at Impeccable HR
Views:8588 Applications:204 Rec. Actions:Recruiter Actions:38
Manager - Call Center Operations - Voice Process (7-10 yrs)
Key Performance Areas :
- Delivering customer experience through ensuring team performance on various parameters of interaction
- Drive Service plus : To drive the up-sell/cross sell through his channel and ensure that the targets are delivered
- Floor practice : To implement the best floor practices across the floor
- Training : To access and facilitate the training needs for his floor and skills
- Hygiene : To ensure that the basic Hygiene factors in terms of Floor adherence and Floor Index are maintained
- Engaged workforce : To ensure the productivity of each member of his team stays as per the decided parameters and that each employee is gainfully engaged
- Managing resources : To ensure that resources such as people, IT systems, and other equipment is managed well in order to deliver the expected result
Key Skills :
- Excellent Communication Skills
- Strong Execution Focus and Flair for Prompt Service
- Interpersonal skills to work across functional teams
- Understanding of financial structures and products
Note : Open to work in Rotational shifts.
Salary range: 10 - 12 LPA
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
