Currently an opening for the role of Manager Call Centre with of the leading Organisation from the Insurance Industry:  Job Description:  - Manage the outsourced call centre for the Channel and and ensure that the Call Centre meets and exceeds our Customer experience standards  - Responsible for meeting the customers needs from the outbound and inbound calls.  - Meeting the targets from all leads provided to the call centre as per the budgeted conversion.  - Identify the training needs of the call centre agents and ensure the needs are met on a timely basis to improve the agent productivity.  - Responsible for retention of required customers.  - Drive imitative for best business practices.  - Ensure compliance as prescribed by IRDA and conduct process assessments and audits.  Candidates Profile:  - Currently managing the outbound & inbound call centre operation of a financial services company or working for a BPO managing a similar process.  - Should have Sales experience.  - Minimum 6 to 8 years of experience required.  - This role does not include working in shifts and the candidate should ensure high standard of Customer Experience.

Mumbai

Manager - Call Center - Insurance 

Manager - Call Center - Insurance  ,Job Description for Manager - Call Center - Insurance  in KornFerry Futurestep in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for Manager - Call Center - Insurance  in KornFerry Futurestep in  Mumbai for (5-10) years of experience. Apply Now!