Manager - Business Excellence - KPO

- Driving high levels of efficiency in the delegated attention seeking areas, vis-a-vis cost / process / No. of Transactions etc

- Building excellent logical thought process for gap representation effectively

- Building strong rigor and people skills to ensure timely closures of gaps, helping function/s emerge as efficient

- Ability to analyze gaps and with root cause analysis, and further solution to best partner with stake holders

- Convert process flows / fact findings into case study / story boards / process flow

- Should have leadership skills like relationship management, collaboration, facilitation, and influencing

- Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization

- Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally

Technical skills :

- Green Belt Certification with a sound project

- Internet Research (pro)

- Competitive bench marking

- Making models like SWOT

- Excellent knowledge of MS Office suite, specially Excel

- Strong Presentation Management