Branch Operation Manager - Banking

CTC : Negotiable up to 16 LPA, depending upon current CTC and relevant experience.

Job Purpose :

- To manage & control the functioning of Operations in the branch.

- Ensure processing through respective centralized units at Mumbai to meet customer satisfaction at all times.

Key Accountabilities :

- Manage, supervise, motivate, and train staff to build up an efficient, knowledgeable and professional team.

- Achieve and adhere to specified performance in turnaround time.

- Compliance and adherence to internal and external regulatory guidelines.

- Liaise with Auditors from Central Bank, Internal and Statutory.

- Ensure strict control over costs and display high level of integrity in all purchase dealings and contracts.

Job Duties & responsibilities :

- Provide guidance & training to the department on processing of transactions, adhering to internal & external regulations / policies.

- Coordination with internal & external auditors & ensuring satisfactory rating at all times.

- Ensure timely receipt of regulatory reports by the Branch from centralized office for onward submission to RBI.

- Monitor SLAs with the central operations unit in Mumbai.

- Control security documents at the branch and ensure perfection as per bank's policy.

- Monitor activities of the onsite Facilities Manager.

- Assist supervisor in the various initiatives taken.

- To be an effective backup for VP- Operations

Experience :

- Minimum 10 years experience in Banking. [ Retail banking / General banking Ops].

- Demonstrated track record in managing and leading Operations team. Current team handling mandatory.

Education / Preferred Qualifications :

- The job holder should hold degree of graduation in any discipline, post graduation in finance / law would be an added advantage.

Core Competencies :

- Leadership and management skills to effectively motivate and guide staff to achieve specified performance target.

- Excellent interpersonal and communication skills.

- Customer focus, planning and organizing. Responsibility and ability to meet deadlines.

Technical Competencies :

- Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products.

- Understanding of MAS & RBI guidelines.

- Analytical skills

Work Relationship :

- Effective communication between self, supervisor and direct reportees.

- Interpersonal skills and team player.

- Co-ordination with other departments.

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