About the client  Leading third party BPO .  UK's No. 1 business process outsourcing (BPO) and professional services company, at the leading edge of redefining and transforming services. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK and Ireland. We create and reshape services that both answer the needs of our clients and deliver quality, responsive services to the public. Our clients, such as the BBC, Prudential, Birmingham City Council, and the Home Office, benefit from Capita's expertise, innovation and extensive resources and infrastructure.  Role -02 role - Behaviorial and Language Trainer   To support assigned business lines or functions on learning and development (including training needs analyses, planning and program delivery), to manage and develop a team of Assistant Manager(s) and Trainers, and to drive training effectiveness and quality.  Analyze operational and general management training requirements for assigned business lines, functions and manage the rolling training plan;  - Co-opt business lines and/or teams to adapt, customize and design or develop training materials and programs;  - Identify, evaluate and propose alternative training channels and implement as required;  - Manage the training delivery workflow, including the allocation of appropriately skilled trainers;  - Manage the development of training capability by training of trainers;  - Plan for additional or specialist training design or delivery resources;  - Monitor, evaluate and improve the quality and operational effectiveness of training;  - Ensure that training delivered by business line / function managers meets established standards in terms of format, objectives, delivery and effectiveness  - Deliver People Development Workshops  - Drive training analytics and MI reporting for relevant stakeholders as well as the development of a learning management system;  - Identify, evaluate and source specialist training resources from external agencies; and  - Coach, guide and support team to achieve individual, team and department objectives.  - Has responsibility for more than one aspect of business unit performance. May be a cost centre manager. Will have client relationship management responsibilities and managerial responsibility for a team.   Champions TCF in area ensuring built into relevant communications and activities.  Connect us at 9891329837 - Satya / Naghma 09880395566

Pune

Manager - BPO Training - Behavioural & Language 

Manager - BPO Training - Behavioural & Language  ,Job Description for Manager - BPO Training - Behavioural & Language  in Ally - eXecutive in  Pune for (7-10) years of experience. Apply Now!

Job Description for Manager - BPO Training - Behavioural & Language  in Ally - eXecutive in  Pune for (7-10) years of experience. Apply Now!