IKYA Human Capital Solutions Limited is the fastest growing HR solutions company in India, with specialized service offerings in Staffing Services, Training and Skill Development, Executive Search, Recruitment Solutions and Training and Project based RPO hiring. Headquartered at Bengaluru, we provide world class HR services through our company owned offices across India to over 500 organizations, including leading MN-Cs and large Indian firms across industries.   Currently working on a requirement with one of my top prestigious client for the below role.   Position : SDM Operations - Call centre (BPO Voice/Customer Service)   Position based in : Hyderabad   Suitable Profile of Candidate with experience in:  - Excellent verbal and written communication   - Experience in the following areas is a major plus   - Managing large scale B2C Customer Service Operations in process like Airlines, Online Portals , Telecom Voice Operations. Minimum Team size of 100 FTE's.   - Voice Customer service operations   - Client Engagement & stake holder Management   - Excellent customer service attitude   - Organisation and planning skills are essential   - The individual will need to be self starting and internally motivated.   - 4 year Bachelors Degree or International Equivalent Graduate   - MBA from tier 1 Institute in India or abroad   - Minimum 6 years of experience in managing large operations teams   Qualification & Mandatory Experience: - MBA from Tier-I institute: IIMs, ISB (in India) or abroad   - Proven experience in running Customer Service Operations and driving customer satisfaction   - Proven service design, implementation and management skills   Do share your interest level for the same. Request you to forward your updated CV  Nithya Seelan IKYA Human Capital Solutions Limited

Hyderabad

Manager - BPO Operation - Customer Service/Voice - IIM/ISB 

Manager - BPO Operation - Customer Service/Voice - IIM/ISB  ,Job Description for Manager - BPO Operation - Customer Service/Voice - IIM/ISB  in Ikya Human Capital Solutions Pvt. Ltd in  Hyderabad for (5-10) years of experience. Apply Now!

Job Description for Manager - BPO Operation - Customer Service/Voice - IIM/ISB  in Ikya Human Capital Solutions Pvt. Ltd in  Hyderabad for (5-10) years of experience. Apply Now!